No internet access but connected

No internet access but connected

No internet access but connected

If your device is connected to Wi-Fi but shows No Internet Access,” here are the possible causes and solutions:


Possible Causes:

  1. ISP Outage – Your internet service provider (ISP) may be down.
  2. Router Issues – The router is malfunctioning or has outdated firmware.
  3. IP or DNS Configuration Issues – Incorrect network settings may prevent internet access.
  4. Firewall or Antivirus Interference – Security software may block your connection.
  5. Too Many Connected Devices – Overloaded networks can lead to connectivity problems.
  6. Weak Wi-Fi Signal – Poor signal strength may prevent stable internet access.
  7. MAC Address Filtering – Your router may be blocking your device.

How to Fix It:

Step 1: Restart Your Devices

  • Restart your router and modem – Unplug for 30 seconds, then plug back in.
  • Restart your device (phone, laptop, or tablet).

Step 2: Check If Other Devices Have Internet

  • If only one device has the issue → It’s a device-specific problem.
  • If all devices have no internet → The issue is with your router or ISP.

Step 3: Reset Network Settings

For Windows:

  1. Open Command Prompt as Administrator.
  2. Type the following commands one by one and press Enter after each: netsh int ip reset netsh winsock reset ipconfig /flushdns
  3. Restart your computer.

For Mac:

  1. Go to System Settings > Network > Wi-Fi > Advanced.
  2. Forget the Wi-Fi network and reconnect.
  3. Restart your Mac.

Step 4: Check ISP Status

  • Visit your ISP’s website or call their support to check for outages.

Step 5: Change DNS Settings

Try using Google’s DNS:

  1. Open Wi-Fi Settings on your device.
  2. Go to Network Properties.
  3. Change DNS to:
    • Primary: 8.8.8.8
    • Secondary: 8.8.4.4
  4. Save and restart your device.

Step 6: Disable Security Software

  • Temporarily disable your firewall or antivirus and check if the internet works.

Step 7: Reset Your Router

  • Hold the reset button on the back of the router for 10-30 seconds.
  • Set up the router again.

Final Step: Contact Your ISP

If none of these solutions work, contact your internet provider for further assistance.

Would you like help with a specific device?

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